Ebro, Lea L.Pickerel, Amy Jo2015-08-212015-08-211984-12-01http://hdl.handle.net/20.500.14446/16081application/pdfCopyright is held by the author who has granted the Oklahoma State University Library the non-exclusive right to share this material in its institutional repository. Contact Digital Library Services at lib-dls@okstate.edu or 405-744-9161 for the permission policy on the use, reproduction or distribution of this material.Effectiveness, Quality, Quality of Work Life and Innovation-as Performance Measures in Restaurantstext