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Task technology, individual differences and satisfaction - A two-country study: Venezuela and U.S.A.

Blanco, Ivan
Scope and Method: The purpose of this study was to measure the moderating effects of individual differences on the relationship between task technology and job satisfaction, and to determine cultural differences if exist between fire service employees in Venezuela and U.S.A. Technology was measured by a qualified instrument (TMI) developed by Hitt and Middlemist. Individual differences was measured by a higher order needs instrument developed by Hanckman and Oldham. Job satisfaction was measured by the Job Description Index developed by Smith et al. The organizations used in this study offered some similarities in their working conditions, procedures, technologies, and equipment and tools. They also presented some differences identified as culturally and environmentally bounded.
Findings and Conclusions: This study did find some relationship between task technology and job satisfaction in one of the samples, although it was negative. It did not find that individual differences moderated this relationship. Some evidence was found indicating that the fire service has multiple subtasks that are substantially different. This is worth of further research to examine the same relationship for each "sub-job" separately. This study also found that cultural and environmental differences exist that affect employees' reaction to their jobs.